“We handle returns with the same accuracy we apply to crafting archery equipment” – The Bushnell Shop Team

Our Commitment

At Bushnell Shop, we stand behind every piece of archery equipment we sell. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Key Return Details:

  • Return Window: 15 days from delivery date
  • Condition: Unused, in original packaging with all accessories
  • Non-Returnable: Customized items (see Section 5)
  • Refund Method: Original payment (Section 4)

1. Return & Exchange Process

Step 1: Initiate Your Request

Contact our Archer-Support team within 15 days of delivery at [email protected] with:

  • Your order number
  • Product name and reason for return
  • Whether you prefer refund or exchange

Step 2: Receive Authorization

Within 48 hours, we’ll email:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return label (for US customers)
  • International return instructions (if applicable)

Step 3: Package & Ship

Securely pack items using original packaging. Include:

  • Completed return form (printed from your email)
  • All original accessories and documentation
  • RMA number clearly visible on the exterior

2. Refund Processing

Timeline:

  • Upon Receipt: Inspection within 3 business days
  • Approval: Refund processed within 48 hours of approval
  • Bank Processing: 3-10 business days depending on your financial institution

Methods:

  • Credit/Debit Cards: Refunded to original card (Visa/MasterCard/JCB)
  • PayPal: Refunded to your PayPal account
  • Store Credit: Available upon request (instant processing)

3. Exchange Process

For size or product exchanges:

  1. Follow standard return procedure
  2. Note “EXCHANGE REQUEST” in your email subject
  3. Specify desired replacement item
  4. We’ll ship the new item once return tracking shows in-transit

Note: Exchanges subject to product availability. Price differences may apply.

4. Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Bushnell Shop Team,

I would like to initiate a return for the following item(s) from order #[Order Number]:

Product Name: [Product Name] SKU: [If Available] Reason for Return: [Please Specify]

I prefer: [Refund / Exchange for (specify product)]

Shipping Address:
[Your Name] [Street Address] [City, State/Province, Postal Code] [Country]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Email] [Your Phone Number (optional)]

5. Non-Returnable Items

To maintain competition-grade quality standards, these items cannot be returned:

  • Arrow Lube: Opened containers (safety restriction)
  • Customized Equipment: Personalized finger tabs or releases
  • Optic Accessories: Installed lens treatments (unless defective)

Defective items are covered under our warranty policy.

6. International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Mark package as “Returned Goods” to avoid customs fees
  • Allow 3-5 additional business days for processing

Need Help?

Contact our Archer-Support team:
Email: [email protected]
Phone: +1 (505) 555-ARCH (2724)
Hours: Mon-Fri 8AM-5PM Mountain Time

For defective items, include photos/videos to expedite resolution.