Shipping Policy

At Bushnell Shop, we understand that precision matters – both in archery and in delivering your equipment. Our shipping and returns policies are designed with the same attention to detail that we apply to crafting our premium archery products.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may not be serviceable.

International Shipping

We ship worldwide (excluding certain remote areas). International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns & Exchanges

We stand behind every piece of archery equipment we sell. If your purchase doesn’t meet your expectations, our straightforward returns process ensures you can shop with confidence.

Key Return Details

• Return Window: 15 days from delivery date
• Condition: Unused, in original packaging with all accessories
• Refund Method: Original payment method (see Section 4)

1. Return & Exchange Process

Step 1: Initiate Your Request

Contact our Archer-Support team within 15 days of delivery at [email protected] with:

• Your order number
• Product name and reason for return
• Whether you prefer refund or exchange

Step 2: Receive Authorization

Within 48 hours, we’ll email:

• Return Merchandise Authorization (RMA) number
• Prepaid return label (for US customers)
• International return instructions (if applicable)

Step 3: Package & Ship

Securely pack items using original packaging. Include:

• Completed return form (printed from your email)
• All original accessories and documentation
• RMA number clearly visible on the exterior

2. Refund Processing

Timeline:

• Upon Receipt: Inspection within 3 business days
• Approval: Refund processed within 48 hours of approval
• Bank Processing: 3-10 business days depending on your financial institution

Methods:

• Credit/Debit Cards: Refunded to original card (Visa/MasterCard/JCB)
• PayPal: Refunded to your PayPal account
• Store Credit: Available upon request (instant processing)

3. Exchange Process

For size or product exchanges:

• Follow standard return procedure
• Note “EXCHANGE REQUEST” in your email subject
• Specify desired replacement item

We’ll ship the new item once return tracking shows in-transit.

Note: Exchanges subject to product availability. Price differences may apply.

4. Non-Returnable Items

To maintain our competition-grade quality standards, these items cannot be returned:

• Arrow Lube: Opened containers (safety restriction)
• Customized Equipment: Personalized finger tabs or releases
• Optic Accessories: Installed lens treatments (unless defective)

Defective items are covered under our warranty policy.

5. International Returns

For customers outside the U.S.:

• Return shipping costs are the customer’s responsibility
• Mark package as “Returned Goods” to avoid customs fees
• Allow 3-5 additional business days for processing

Need Help?

Contact our Archer-Support team:

• Email: [email protected]
• Phone: +1 (505) 555-ARCH (2724)
• Hours: Mon-Fri 8AM-5PM Mountain Time

For defective items, include photos/videos to expedite resolution.